Eterlogic software

What personal information do you process?
We process Name, Company name and e-mail address you provided to generate and deliver the license key, provide support or to comply with our legal obligations. Additionally, when you visit our web site, the following information is processed by hosting service provider: request time, IP address, HTTP request URL and browser user-agent string.

How do you process my information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process your information only when we have a valid legal reason to do so.

Do you receive any information from third parties?
We may receive non-sensitive information from public databases, marketing partners, social media platforms, and other outside sources. We also can access hosting service provider logs which contains information about HTTP requests to our web site.

Do you process any sensitive personal information?
No, we do not process sensitive personal information. We also do not process sensitive information you provide during payment (such as credit card number etc): this information is processed by the payment service provider and is not shared with us.

In what situations and with which types of parties do you share personal information?
We may share your non-sensitive personal information only when we have a valid legal reason to do so: with service providers. For example, to be able to send email to you, the information we are sending in email message should be transferred through email service provider servers. We never share your information with any other party unless we have to provide you support and only if you explicitly agreed to that.

Do you retain my personal information?
We may retain non-sensitive personal information such as Name, Company name and e-mail address in order to provide you support (for example, to be able to re-send you the license key in case it was lost). If you do not want this information to be retained, please let us know and we will delete it immediately.

Do you sell my personal information?
No.

Does your software installed on my computer collect and send telemetry/usage data to you?
No. Our software does not collect any telemetry or usage data.

Do you use cookies on this web site?
No.

How do you keep my information safe?
We have organizational and technical processes and procedures in place to protect your personal information.
However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cyber criminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are my rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do I exercise my rights?
The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.