Feedback and Support
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Eterlogic Software support

Our official contact e-mails:


If you have technical questions, please consider providing the following information, which may help us investigate more quickly:

  • VSPE version (for example, VSPE x64 1.5.0.118)
  • Windows version (for example, Windows 11 x64 22H2)
  • VSPE configuration (for example, Splitter COM1 -> COM2, COM3 or just attach VSPE screenshot which shows how it is configured)
  • VSPE usage scenario (what you are trying to achieve)
  • Problem description

Do not share private/confidential information.



Transaction-related inquiries

Please contact our authorized reseller (Merchant of Record) FastSpring for all questions related to:

  • Successful or declined orders
  • Sales tax or VAT
  • Other transaction-related questions